Silver Palace Launch FAQs
Silver Palace launches April 29 at 11:00 (UTC+8). Pick the right server from the start — progress doesn’t carry between them. Everything else: download links, login options, and the troubleshooting steps that aren’t obvious, are all below.
Launch info
When does Silver Palace launch?
Silver Palace goes live on April 29 at 11:00 (UTC+8). The game will be available on Windows PC, App Store (iOS), Google Play (Android), Apple Mac, Google Play PC, PlayStation 5, and PlayStation 5 Pro. Your account progress carries over seamlessly across every platform.
What are the system requirements?
Recommended specs
- PC: Intel Core i7-12700 (12th Gen) or above; NVIDIA GeForce RTX 3060 / AMD Radeon RX 6700 or above
- Android: Snapdragon 8 Gen 2, Snapdragon 8 Gen 3, MediaTek Dimensity 9200, or above
- iOS: iPhone 14 Pro or newer; iOS 17.0 or later
Minimum specs
- PC: Intel Core i7-10700 (10th Gen); NVIDIA GeForce GTX 1660 / AMD Radeon RX 5600
- Android: Snapdragon 855, MediaTek Dimensity 8000, or equivalent
- iOS: iPhone 12 Pro Max; iOS 15.0
System & storage
- Windows: Windows 10 64-bit or later; at least 60 GB free (plus 60 GB temporarily during file extraction)
- iOS: iOS 15.0 or later; at least 20 GB free
- Android: Android 10.0 or later; at least 20 GB free
How many servers does Silver Palace have, and is account data shared between them?
Silver Palace has four servers: Asia, America, Europe, and Southeast Asia. Each server is independent — progress is not shared between them. Your data on the America server stays separate from your data on the Europe server.
Choose the server closest to your region for the most stable experience.
Client & login
How do I download Silver Palace?
Download through the official channel for your platform:
- Windows PC, App Store, Google Play, Apple Mac, Google Play PC, PlayStation 5, PlayStation 5 Pro — Search “Silver Palace” on your platform’s storefront.
Cross-play: progress syncs across Windows PC, Mac, PlayStation 5, iOS, Android, and Google Play PC. Sign in with your Silver Palace Account on any device to pick up where you left off.
What login methods does Silver Palace support?
Silver Palace supports Silver Palace Account login on every platform, plus third-party login on select platforms:
- iOS / Mac: Facebook, Google, Sign in with Apple, or email
- Windows PC / Google Play PC: Facebook, Google, or email
- PlayStation 5 / PlayStation 5 Pro: PSN or email
Accounts created with different third-party logins are kept separate and don’t share data. Make a note of which login method you used.
Events & rewards
What pre-launch rewards are available?
All Global Pre-Registration and Official Social Media Follower milestone rewards have been unlocked. Log into the game at launch to claim:
- Beetle Coins ×30,000
- Elite Hunter Guides ×20
- Fabricated Dice ×20
- A-Class character Haniel ×1
- “Officer Whisker” glider livery
If you took part in the “Hethereau Residents Guide” web event, items you claimed there will arrive in your in-game mailbox once the mail feature unlocks.
More limited-time events and rewards will roll out after launch.
Download & installation
I’m on iOS and the game says I don’t have enough space, but my storage looks fine. What’s going on?
iOS handles cache and temporary unpacking space in ways that can throw off the estimate. Try these steps:
- Restart your device to clear the system cache and refresh available storage.
- Download any app and wait about five minutes to trigger a storage recalculation.
- Redownload the game. Once available space refreshes, the update should complete normally.
Can I update using my beta-test launcher or app from before?
No. Fully uninstall any previous version and download the latest launch client through the official channel.
On PC, I get: “Unable to install to the selected directory. Game path does not support non-English characters.”
Pick an installation path that uses only English characters, then try again.
My PC download fails with “Insufficient disk space.”
Silver Palace needs at least 60 GB of free space to install, plus another 60 GB temporarily during file extraction. Free up space or choose a different drive, then reopen the launcher and run the update again.
My PC download shows “Downloaded file failed verification.” How do I fix this?
Click the button to retry as prompted. If it keeps failing, restart the Silver Palace launcher or download the game again from scratch.
My download speed is stuck at 0, or freezes partway through.
- Check your network setup, including any VPN, proxy, or hosts file — your VPN may be blocking the launcher’s connection.
- Restart your computer, or right-click the launcher and run it as administrator.
The launcher can’t download the latest patch.
Check your network setup, including any VPN, proxy, or hosts file.
While running the PC client, I get “program not responding.”
Restart your computer, or reinstall the launcher.
Performance & crashes
I get “Resource file download failed or network error” when launching the PC client.
- Restart the launcher, or click “Repair files > One-click repair” in the top-right corner of the launcher.
- If the repair doesn’t help, uninstall the launcher, delete the game files, and reinstall.
Why is the PC client slow to start up?
Install the game on an SSD. Loading from a hard drive is noticeably slower.
I downloaded the game on mobile, but it crashes the moment I open it.
Uninstall and redownload. While the game is downloading and updating, keep it in the foreground — don’t switch apps or send it to the background. Once the update finishes, it should launch normally.
The game keeps crashing while I play.
Try these in order:
- If you’re on NVIDIA graphics driver version 595.79, update to a newer driver and restart.
- If MSI Afterburner or RivaTuner Statistics Server is installed, uninstall them and restart.
- If Astrill VPN is running, close it and restart.
If none of these help, reach out through the game’s official support channels.